Please read this policy carefully before making a purchase. All payments on SoulMate AI are processed in cryptocurrency, which affects how refunds work.
Last updated: August 5, 2026
All purchases — membership subscriptions and credit top-ups — are settled exclusively in USDT on the TRC-20 network. We do not currently accept credit cards, debit cards, or any other payment method.
Cryptocurrency transactions are irreversible on the blockchain once confirmed. Unlike card payments, crypto payments cannot be charged back or reversed by a bank. Refunds, when approved under this policy, are issued by us voluntarily and always in USDT.
Membership benefits (higher daily message limits, more companions, monthly credits, and premium features) activate immediately upon payment confirmation. Because the service is digital and takes effect instantly, subscription purchases are non-refundable once any paid benefit has been used — for example, once messages beyond the free tier have been sent, monthly credits have been spent, or premium features have been accessed.
If you have not used any paid benefit at all, you may request a refund within 7 days of purchase. We review such requests case by case and reserve the right to verify account activity before approving.
Credits are consumed when you generate images, HD upgrades, voice messages, or videos. Consumed credits are non-refundable, as the corresponding GPU and model costs have already been incurred.
A completely unused credit top-up may be considered for a refund within 7 days of purchase, subject to verification that no credits from that purchase have been spent.
Approved refunds are sent in USDT (TRC-20) to the wallet address the original payment was sent from. Blockchain network fees incurred by the refund transfer are deducted from the refunded amount.
Refunds are typically processed within 5–10 business days after approval. Please double-check the receiving wallet address with our support team before the transfer is executed — crypto transfers to an incorrect address cannot be recovered.
Refund requests will be denied where the purchased benefits have already been consumed, where the request is made later than 7 days after purchase, where the account has violated our Terms of Service, or where we reasonably suspect fraud or abuse of the refund process.
Change of mind after using the service is not, by itself, grounds for a refund. We encourage you to try the free plan (40 messages per day, free companions) before purchasing any subscription or credits.
To request a refund, email support@oxmate-ai.com with the following information:
We aim to respond to all refund requests within 48 hours.
Questions about this Refund Policy can be sent to support@oxmate-ai.com. This policy forms part of our Terms of Service and may be updated from time to time; the version in effect is the one published on this page at the time of your purchase.